Privacy Policy

Last Updated: May 4, 2026 | Effective Date: April 17, 2026

Def Tech Ops ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deftechops.com, use our software applications (including SaaS platforms like the Architect App), engage our web and app development services, or communicate with us via phone, email, or SMS text message.

Please read this policy carefully. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, business name, and any other information you submit through our contact forms, consultation requests, or Master Service Agreement.
• Service & App Information: Project details, app development requirements, and usage data when logged into our proprietary client dashboards (e.g., the Architect App).
• SMS Opt-In: If you provide your phone number and check the SMS opt-in box on our forms or Master Service Agreement, or if you text the keyword YES to (435) 222-5670, we will collect your mobile number for the purpose of sending you service-related text messages. Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.

1.2 Information Collected Automatically

• IP address, browser type, operating system, pages visited, and time spent on our website via Google Analytics (GA4).
• Software and dashboard interaction metrics for quality assurance and debugging.
• Cookie data for analytics, secure authentication into our apps, and website performance.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill service requests
• Process and manage your Master Service Agreement
• Send service-related notifications and account updates
• Send SMS text messages only if you have opted in (see Section 4)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We may share your information only in these limited circumstances:

• Service Providers: Trusted vendors (e.g., email delivery, form processing) who assist in delivering our services, bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or to protect the rights and safety of our company, clients, or the public.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, with advance notice to affected users.

4. SMS Text Messaging

4.1 SMS Opt-In

We will only send you SMS text messages if you have explicitly opted in via one of the following methods:

• Method 1 — MSA / Web Form: Checking the SMS consent checkbox on our contact form or Master Service Agreement at deftechops.com. Consent is documented at the time of signing.
• Method 2 — Keyword Opt-In: Texting the keyword YES to (435) 222-5670. Upon receipt, you will receive an automated confirmation message acknowledging your opt-in. This method is available to anyone wishing to communicate with Def Tech Ops via SMS.

By opting in via either method, you consent to receive text messages from Def Tech Ops at the phone number provided, including:

• Service agreement confirmations and updates
• Project status notifications
• Account and billing alerts
• Appointment reminders

4.2 Message Frequency & Rates

Message frequency varies based on your service agreement and project activity. Message and data rates may apply. Contact your wireless provider for details about your plan.

4.3 Opt-Out Instructions

You may opt out of SMS messages at any time by:

• Replying STOP to any text message we send you
• Emailing team@deftechops.com with "SMS OPT-OUT" in the subject line
• Calling us at 1(435) 709-5818

After opting out, you will receive one final confirmation text and no further messages. To re-enroll, text START or contact us directly.

4.4 HELP Command

Text HELP to our SMS number for assistance. You can also reach us at team@deftechops.com or 1(435) 709-5818.

4.5 No Sharing of Phone Numbers

Your mobile phone number will never be shared with third parties for their marketing purposes. Phone numbers collected through our SMS program are used solely for Def Tech Ops operational communications.

5. Cookies & Tracking

We use Google Analytics to understand website usage patterns. This service uses cookies — small data files stored in your browser. You can disable cookies through your browser settings. Opting out of analytics cookies does not affect your use of our services.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. SMS opt-in records are retained for a minimum of 4 years as required by TCPA regulations.

7. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), access controls, and secure storage to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but are committed to protecting your data.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS communications at any time (see Section 4.3)

To exercise these rights, contact us at team@deftechops.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

• Def Tech Ops
• Email: team@deftechops.com
• Phone: 1(435) 709-5818
• Address: Heber City, UT, United States